The Voice of the Customer Conference 2009 Boston, November 3-4 Some of the strongest, most active communities in the social media world are based on post-sale customer support relationships. User groups, online forums, advisory boards, expert networks, survey panels–a growing number of “voice of the customer” channels now provide a rich dialog between companies and [...]
A little off-topic for the CIOs but I figured hey, why not lighten up the discussion here a little bit. Especially those of you from marketing and sales might find this note interesting and the “Liquid Trust” spray a lethal weapon in your arsenal for clinching deals. A very good friend of mine, Dr. Vikram [...]
Dr. Paul Taylor, Chief Strategist at the Center for Digital Government has published a strategy paper on improving government service delivery using the four quadrants of Inspiration, Pragmatism, Democratization and Volunteerism. Read the paper here… Come to the MIT CIO Symposium to hear Dr. Taylor speak on the Green IT Panel…
NASSCOM shared the key findings of its report ‘Perspective 2020: Transform Business, Transform India’, that outlines the roadmap for the Indian Technology and Business Services Industry. The report is based on extensive research conducted over a year by McKinsey & Company.
Awareness announces next generation of communication: “Grugging” New form of hyper-micro-blogging to be released in Summer 2009 Waltham, MA — April 1, 2009 —Awareness Inc., the leader in Social Media Marketing, today announced the next generation in communication, termed “grugging”. Chief Technology Officer, David Carter explained: “We started in the business of content management for [...]
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